DELIVERY AND RETURNS

Subject to availability, we will use all reasonable means to deliver the product(s) you have ordered within the time stated for the delivery service you have selected after your order is accepted by us. Due to the size of some of the products or large quantities ordered we may have to split your order and you might receive multiple parcels. Please note you will only be charged once for delivery.

The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

Delivery options, charges and arrangements

Delivery charges will be displayed on the order page before payment is requested. The time frames shown are subject to availability not guaranteed. Delivery can be made to the majority of UK addresses excluding: P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, International addresses or The Channel Islands (GY, JE).

The following area postcodes have extended delivery lead times as shown:

For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt (for your own benefit, please INSPECT GOODS THOROUGHLY BEFORE SIGNING).

Once delivered, the Product(s) ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

We strongly advise you to thoroughly check your goods upon receipt, please read through and sign the "Proof of Delivery" (POD) and sign in the relevant sections as this will protect your interests, regarding any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date. We do not accept any claims for damage caused by you the customer.

In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.

If you wish to return any product purchased on our Website you should follow the return instructions provided on the paperwork included with your delivery.

You can RETURN any item that you’ve ordered online from FITFLOP.CO.UK within 28 days of dispatch date for free with your free Royal Mail returns label provided on your delivery note. Please note that free returns is for UK only.

Please COMPLETE the RETURNS’ NOTE on the reverse of your dispatch note and include it inside your package.

You must obtain a receipt for your return package at the Post Office counter, which can be used to track the item(s) you are returning, should for some reason they not arrive at our warehouse. We unfortunately cannot accept liability for returned goods that we don’t receive, or for those that get damaged in shipping on their return.

In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling. (If you’re trying them on for fit, may we suggest you stay inside while you walk around in them?)

All footwear will be inspected on return.

Goods are your responsibility until they reach our warehouse, so make sure you package them up well to prevent any damage or lost shoes during shipping.

The INITIAL POSTAGE AND PACKAGING charge IS NON-REFUNDABLE (unless otherwise stated).

PLEASE indicate the REASON FOR RETURN using the CODES provided and, in the case of a fault or error on our part, please provide a full description in the space provided. We appreciate your feedback and will use it to improve our service.

We process refunds for products received by post within 14 days of receipt, and will notify you by email when your return has been processed.

In the odd instance that items have been shipped to you that do not conform to your original order, we will refund your initial delivery charge and return postage. Please return the items to us using Royal Mail recorded delivery, or standard Royal Mail (retaining your proof of postage).

If the damage to a faulty item is deemed to be malicious (who, you ask, would want to attack an innocent FITFLOP footwear item?), no refund (not product, nor delivery charge, nor return postage) will be made.

We cannot accept liability nor can we take responsibility for any bank charges that you may have incurred during FITFLOP.CO.UK online orders can only be returned by post to the FITFLOP.CO.UK warehouse address below. Sorry, but items purchased from FITFLOP.CO.UK may not be returned via any of our retailer partners, as selections and styles vary from retailer to retailer.

On receipt at our warehouse, standard inspection checks will be carried out in conjunction with the reason specified on the return and once approved a refund to the original payment method will be issued. Please allow up to ten (10) working days from receipt for this refund to be made.

Delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection (Distance Selling) Regulations 2000 and other applicable legislation. For further information about your legal rights contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau for UK customers).

If you have any difficulty or have any other queries regarding the returns service, customer services will be able to assist at info@fitflop.com or on 0845 359 9884. Please send all returns to the following address:

FITFLOP.CO.UK RETURNS DEPARTMENT
FITFLOP.CO.UK HEADQUARTERS
c/o DHL Supply Chain
DIDC1
DIRFT South
Northamptonshire
NN6 7EL