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Faqs

ORDERING

delivery

  • How much is delivery?
    • We currently offer FREE standard delivery on all UK orders of £75 and over. Standard delivery is £3.95. Next day delivery, £5.95.
  • How are items delivered?
    • By Royal Mail, between 7am and 6pm Monday to Saturday (excluding Bank Holidays). They’ll need to be signed for. If nobody is available at the address specified, Royal Mail will try to have the parcel signed for by, and left with, a neighbour. A card will be left stating the location of your package.
  • Can I ship to an alternative address, including a work address?
    • Yes; just add the appropriate details during the checkout process. Once the order has been shipped, we´re unable to change the address. Please make sure someone will be in to sign for your order.
  • Can my order be shipped abroad?
    • We currently only deliver to mainland UK, the Scilly Isles, Scottish Islands & IV40/54. To locate a stockist near you, click on Find a Retailer at the bottom right of every page of FITFLOP.CO.UK.

RETURNS, REFUNDS, CANCELLATIONS & EXCHANGES

  • Is it free to return my shoes?
    • Yes. You’ll get a pre-paid returns label with every order.
  • How long do I have to return my shoes?
    • You can return any item for a refund within 30 days of receipt. Returned items must be unworn (other than trying them on), in the original condition you received from us, and accompanied by our invoice.
  • Can I cancel my order?
    • Please call the Customer Service team on 0845 359 9884. We’ll do all we can to stop your order being dispatched but if we don’t catch it in time, we’ll need you to return it. We’ll issue a full refund once the order has been received by us in its original condition. If we don’t get the cancelled order back, we may arrange to have it collected at your cost.
  • How will I be refunded?
    • An email will be sent to confirm your refund is in process. Please allow up to 14 days. If your order is cancelled, then up to 30 days.
  • I have a problem with my FitFlop footwear. What should I do?
    • If you bought your shoes from FITFLOP.CO.UK, please read our returns policy. If not, please return them to the store you bought them from. Each retailer has a slightly different policy, so check with them first. If the shoes are in a re-sellable condition, most retailers will be happy to do an exchange or refund.

TECHNOLOGY & FOOT HEALTH

  • What´s unique about FitFlop footwear?
    • We believe that when you´re feet feel great, you can make anything happen. That´s why every sandal, sneaker, slide, shoe, clog, slipper and boot we make is engineered with our unique biomechanically engineered triple-density technology.
    • We´re proud to have pioneered two patent-pending midsoles: Microwobbleboard™ - can increase the activation of certain leg muscles, help diffuse underfoot pressure, absorb shock, and reduce joint loading profiles.
    • Biomimetix™ - a slimmer, biomechanically optimised midsole which also draws on our triple-density philosophy to deliver incredible comfort in our new semi-formal footwear collection - FitFlop FF2™.
    • Read more about the science at the heart of our footwear here
  • Can I jog/work out/cycle in FitFlop footwear?
    • We recommend our footwear for daily walking/strolling/non-sport use. If you want to go for a run, for example, almost everybody at FitFlop HQ seems to like Asics athletic trainers, followed by a cool down in their favorite FitFlop sandal. In short, these shoes were made for walking.
  • Can I wear FitFlop footwear during pregnancy?
    • As with any medically sensitive condition, we recommend that any prospective FitFlop wearer consult a medical practitioner before wearing their FitFlop shoes.