Email us and our Customer Service team will respond to your query. We aim to respond to your email within 24 hours of receipt.

info.uk@fitflop.com

By Telephone

To contact our Customer Service team via phone please call:
0845 359 9884
Mon-Fri: 9am-5.30pm

By Post

FitFlop LTD
The Point
210 New Kings Road
London
SW6 4NZ

Delivery Information

    • Christmas Delivery Information:

    • Last guaranteed order dates for delivery before Christmas via Standard Delivery is Thursday 18 December 2014,
      via Next Day Delivery is Friday 19 December for mainland UK and Wednesday 17 December for the Highlands and Islands.
      Orders must be placed before 3pm GMT on the respective last order dates. Deliveries arrive via Royal Mail.
    •  
    • The confirmation of dispatch email will contain an ‘order tracking number’ and a link to the website of our nominated courier to enable you to track the status of your delivery. We aim to dispatch the goods as soon as practicably possible and in most instances (if the item is in stock) this is within one working day. Any dates we specify for delivery of goods are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.


      Delivery options, charges and arrangements

      Delivery charges will be displayed on the order page before payment is requested. The time frames shown are subject to availability not guaranteed. Delivery can be made to the majority of UK addresses excluding: P.O. Boxes. Unfortunately at this time we cannot take orders for delivery to British Forces Post Offices (BFPO), Freight Forwarders, International addresses or The Channel Islands (GY, JE).

    • DELIVERY OPTION PRICE (inc VAT) DESCRIPTION
      Standard £3.95* Typically delivered within two (2) working days after the date that the order is placed on the Website (when ordered before 3pm). Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Public Holidays. During busy times, such as a holiday season, our carrier may attempt to deliver to you on a Saturday.
      *Free Standard Delivery on orders £75 and over
      Next Day £5.95 If the order is placed on the Website from Monday to Friday before 15:00, delivery will be made on the next working day. If placed Monday to Friday 15:01 or later, or on Saturday and Sunday, it will be on the second working day. Working days are Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and Bank holidays.

       

      The following area postcodes have extended delivery lead times as shown:

      AREA POSTCODE AREA APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER - STANDARD DELIVERY APPROXIMATE DELIVERY TIME WINDOW FROM DATE OF ORDER – NEXT DAY DELIVERY

      Northern Ireland

      All

      72 hours

      48 hours

      Aberdeen

      AB, DD8-11

      4-6 Working Days

      3-5 Working Days

      Shetland and Orkney

      KW15 – 17, ZE1 - 99

      12-15 Working Days

      9-11 Working Days

      Oban

      PA20-23, 24-40, PH49-50

      4-6 Working Days

      3-5 Working Days

      Scottish Highlands & Western Isles

      HS9 - 99

      8-10 Working Days

      7-9 Working Days

       

      PA41 - 49

      7-9 Working Days

      6-8 Working Days

       

      PA60

      8-10 Working Days

      8-10 Working Days

       

      PA61 - 75, 77, 78

      6-8 Working Days

      5-7 Working Days

       

      PA76

      8-10 Working Days

      7-9 Working Days

       

      PH41(2), 42, 43, 44

      7-9 Working Days

      6-8 Working Days

       

      PH 19-26, 30-41

      4-6 Working Days

      3-5 Working Days

       

      HS1 - 8

      6-8 Working Days

      5-7 Working Days

       

      IV41 - 51, 55, 56

      6-8 Working Days

      5-7 Working Days

       

      KA27, 28

      4-6 Working Days

      3-5 Working Days

      Inverness

      IV 1-20, 25 30- 32,36

      4-6 Working Days

      up to 2 Working Days

      Inverness

      IV21 - 23, 26, 27, 40, 52, 53, 54 AB37,38, 55,56 PH19-26,30-35 KW1-3,5-14

      4-6 Working Days

      3-5 Working Days

      Scilly Isles

      TR21 - 25

      5-7 Working Days

      4-6 Working Days


      For security reasons the precise timing of a delivery cannot be specified. All deliveries require a signature to confirm receipt (for your own benefit, please INSPECT GOODS THOROUGHLY BEFORE SIGNING).

      Once delivered, the Product(s) ordered will become your property (provided they have been paid for in full) and your responsibility and, except in relation to products that are damaged or faulty when delivered or have been incorrectly delivered, we will not accept any liability for their loss, damage or destruction after they have been delivered.

      We strongly advise you to thoroughly check your goods upon receipt, please read through and sign the "Proof of Delivery" (POD) and sign in the relevant sections as this will protect your interests, regarding any claim concerning short delivery and/or damaged and/or defective goods found on delivery, or concerning damaged or defective goods found at a later date. We do not accept any claims for damage caused by you the customer.

      In order to make sure you receive your goods as soon as possible, if you are not at home when we try to deliver we might leave your parcel with one of your neighbours. If we do this we will leave a card stating where the parcel has been left. In case we cannot reach you or your neighbours to receive your parcel we will leave a card in your letterbox to notify you that we tried to deliver your parcel. Please follow the instructions on the card to schedule a delivery day. You will find the contact details on the card.